Last Updated: 22 October 2026
Aakash Engineering Inc. aims to address product-related concerns fairly and professionally. This policy describes the general process for requesting a return, replacement or resolution for products supplied by the company.
The final terms applicable to a purchase will depend on the quotation, purchase order, invoice and any written agreement between the parties.
Applicability
This policy applies to products supplied by Aakash Engineering Inc. where a return or replacement is permitted under the relevant sales agreement.
Custom-fabricated products, project-specific equipment, made-to-order items and installed systems may be subject to different conditions agreed upon before the order is confirmed.
When to Contact Us
Please contact us as soon as reasonably possible if:
- A product appears damaged upon delivery.
- The supplied product differs from the confirmed order.
- A product has a manufacturing defect or other verified issue.
- A shortage or discrepancy is identified in the delivery.
Please provide your invoice or order reference, product details, a description of the issue and supporting photographs where appropriate.
Return or Replacement Assessment
Each request will be reviewed against the applicable purchase terms and the nature of the reported issue. We may request additional information or an inspection before deciding on an appropriate resolution.
Where a return, repair, replacement or refund is approved, the process and applicable terms will be communicated to the customer.
Products Requiring Special Handling
Products that have been installed, used, modified, customized or manufactured to a specific project specification may not be eligible for return unless required by applicable law or agreed in writing.
Any exclusions remain subject to statutory consumer rights and the specific terms of the transaction.
Refunds
Where a refund is approved, the amount, method and expected processing arrangements will be communicated to the customer. The timing may depend on the payment method, inspection process and applicable agreement.
No refund should be assumed until it has been approved in accordance with the relevant purchase terms.
Shipping and Collection
Responsibility for return shipping, collection, packaging and related costs will be determined according to the purchase agreement and the reason for the return, subject to applicable law.
Please do not dispatch a product before receiving return instructions from our team.
How to Request a Return
Contact our team with the following details:
- Customer or company name.
- Invoice or purchase order number.
- Product name and quantity.
- Reason for the request.
- Photographs or supporting documentation, if applicable.
Our team will review the request and explain the next steps.
Contact Us
For return, replacement or product-related inquiries, contact:
Aakash Engineering Inc.
Dehradun, Uttarakhand, India
Phone: +91 9897254294
Email: aakashenginc@gmail.com